...this gives me an opportunity to say 'thank you' - I have spent a lot of time over the years on holiday cottage websites and yours has been a pleasure compared to most
Thanks for sorting out the bookings, our friends were amazed I had got it all sorted. Of course I took all the credit!
Can I just say it is really refreshing to have someone as nice as you to take the time out to reply so promptly like this. It's not everyday you get good service, so I would just like to take this opportunity to say thank you very much for all your help.
Thank you for all your help, you've been very kind. It's been a pleasure dealing with you.
Thank you all very much for making these enquiries on my behalf and thanks to the owners for their replies. I have emailed other companies and not received any response at all so I am impressed by the service you have provided.
We have already recommended your organisation to friends & family members. We look forward to future holidays with your association.
Thank you for organising our booking we hope to use your service again.
Thanks for getting back in touch so quickly. Your web site is very good by the way
Have been searching extensively over the last 2 days - you site stood out for the following reasons; The view of cottages within the area showing available dates and prices for a month is excellent, most of your competitors require more clicks & notes to obtain the same picture. Ease of booking once selection is made. No "Add On" fees... Wish you well for the business - hope other customers appreciate what you have created.
...how inviting and how incredibly user friendly West Wales Holiday Cottages is! You're doing a brilliant job - thank you very much!
I have just made a booking. May I congratulate you on a really excellent and sensible web site. It seems to fit together beautifully and I can quickly navigate where I want to go. Brilliant!
I did book our holiday yesterday on the internet, brilliant site, easy to use.
I can honestly say that West Wales Holiday Cottages help and advice on pricing, presentation and customer liaison has been truly outstanding. The results speak for themselves in that the cottage has been fully booked ever since we signed up with WWHC three years ago.
During the time that I have advertised my cottage with the team at West Wales Holiday Cottages I have found their customer care second to none. They go out of their way to offer a professional and courteous service in all aspects of their business. In my three years of trading the occupancy levels I have achieved for my cottage through the help of West Wales Holiday Cottages has far excelled my expectations.
The customer service that I receive from West Wales is outstanding, I have peace of mind that if I have any queries at all or problems then the team are only on the other end of the phone and are always happy to help me... it has been a pleasure doing business with West Wales Holidays and here's to the many more years to come - Thank you.
I have found everyone incredibly helpful and friendly and the majority of our bookings have been via your service.
We think you are The Best. Always friendly, willing understanding and optimistic. have been in this business for 36 years and your agency takes the prize as far as I am concerned. Keep it up and good luck.
I have been with West Wales Holiday Cottage for only one year and they have given me for more bookings than I ever had before from any other supplier Its absolutely wonderful :) also the staff are all so helpful nothing is too much trouble the quality of service is brilliant they have helped me so much I can't praise them enough...
The quality of service provided by West Wales Holiday Cottages is second to none. The booking system is fantastic. I find the dual notifications by text message and email particularly useful as I can then update my records almost instantly.
Having had a very successful year with your company in 2012, I would like to thank you all for the superb service we received, you received my calls for help with great patience. I look forward to working with you all this year because I know that you will treat all booking enquiries with your usual courtesy. Thank you for being so generous and often going the extra mile on our behalf.
I have found that West Wales Holiday Cottages has transformed my business as it provides a way better than expected stream of bookings for my 4 holiday properties... All in all they provide a faultless service with absolutely minimal intervention from me which is just what I want! Love it!!
Since we have been with you (West Wales Holiday Cottages) our bookings have increased, especially out of season which is very valuable to us. The service you provide is second to none, with any confusion that might arise is taken care of swiftly. We wouldn't be with any other company as you are all very pleasant to deal with, and thank you.
I cannot in any way fault the service that all of you at West Wales Holiday Cottages have provided. The atmosphere is friendly, the service efficient and I feel more like a member of a family rather than a mere client... Our only exposure has been with yourselves and when our cottage was first advertised in August last year I thought that being late in the year we would only get the odd booking for the remainder of the year, expecting 2013 to be our first normal year. Boy was I wrong! Not only did you get our first booking in less than 24 hours, but also every week bar three was booked until the middle of November.
I think the quality of service is excellent, all the staff at West Wales Holiday Cottages are helpful and go that extra mile to ensure both guests and owners are more than satisfied. West Wales Holiday Cottages stand out from the rest as they are mostly a family run business with years of experience, they are friendly, diligent and always at hand to help nothing is too much trouble.
I cannot think of any other company with which I have dealings in the course of letting my holiday cottage that comes anywhere near the quite remarkable level of service I enjoy from WWHC. This is borne out by the large number of fellow property owners I have recommended to you, and I know they too are equally impressed.
I have always felt that everyone at West Wales Holiday Cottages is part of a family and whenever I contact you, no matter how trivial the problem, you treat me with respect and a friendly attitude. I feel that you stand out because you know each and every one of your cottage owners as individuals.
West Wales Holiday Cottages have provided exceptional marketing for our rental property since we joined them, and generous and professional support and advice to us as owners on how to 'sell' our property. All of our commercial rentals have come through WWHC and we are pleased with the level of income achieved they have achieved.
The West Wales Holiday Cottage team provide a wonderful service. Not only are the team extremely efficient but very friendly too. We have been amazed by the number of firm bookings we have had since we signed up with W.W.H.C.
As a long-standing self-catering provider(since 1983)... West Wales H. C. is the best all-round agent that I have so far used.
Although I have only been with West Wales Holiday Cottages for a very few months I have been absolutely delighted with the quality of the service that I have received, and helpful advice received. I am thrilled with the early holiday bookings that your excellent web site has generated.
West Wales Holiday Cottages has proved to be an excellent choice for us. We appreciate the efficiency of your email/text booking notification system and also welcome the flexibility to reserve Friends & Family weeks. The website is very user friendly for both owners and clients and we are delighted with the service we receive. We feel that we are getting good value for money and look forward to continuing to use West Wales Holiday Cottages for our lettings in the foreseeable future.
I am delighted with the service you provide. You are quick and efficient if ever I have a query. You send me delightful visitors who praise the service you give them.
I joined the company in 2010 as a new holiday home owner and since then I have received nothing but assistance from all the members of the team. Nothing seems too much trouble for them.
We have been extremely happy with the service WWHC provides. The website is excellent - it looks professional and attractive and unlike a lot I have come across is extremely easy to use and to filter information to make sure the customer gets exactly what they want. The staff have always been extremely helpful whenever I phone but because everything works so well I rarely have to get in touch.
West Wales Holiday Cottages provide an excellent professional service for our holiday let, their web site and booking system is faultless. We have recommended West Wales Holiday Cottages to other businesses in the area, a true accolade on their service !
...the WWHC service is excellent, you have all given me friendly and very useful advice on setting up the website and I am very happy with things so far. You are all very ready at the end of the phone to answer my questions and explain things, which I consider to be excellent customer service - and which I do not get from many other organisations and I'd certainly recommend you to anyone else...
As an internet company I didn't expect to receive such a high level of personal contact and assistance. All members of the team I have had the pleasure of speaking to have been extremely helpful and nothing is too much trouble.
We've been really impressed with the service that you offer and your willingness to help whenever we ask for anything to be done.
Glad to tell you that I am always very happy with the level of service that we get from everyone at West Wales. Any enquires that we have are always answered promptly and accurately. We always get a personal service, and when we were new to the whole holiday rental business we were very grateful for the patience shown with all our questions.
Since I joined West Wales Holiday Cottages my booking calendar has increased by 50%... If I have any queries or concerns all the staff are very willing to help and offer support to me as a cottage owner...
I have been with West Wales for 5 years and they provide a second to none service as a letting agency for our holiday cottage.
We have dealt with West Wales Holiday Cottages for the last three years and have had excellent service, help and advice when we have needed it. We have received many bookings through them and would recommend them as agents.
A small team of friendly advisers are always on hand to help us in a professional and personal manner... WWHC gives that extra touch by guiding us with their wealth of experience in the holiday let industry and are prepared to pass this experience on to holiday let owners.
I am very happy to applaud you for the service you provide, your advice and the bookings you generate. What we value most is your flexibility about making any changes and the fact that we can always discuss things with an identifiable team at the end of the phone. As we like to go to the cottage a lot ourselves, we value the ability to access and change a website that is produced so professionally by you.
We first considered West Wales Holiday Cottages on a personal recommendation from someone who was already using them, but the more we looked into matters it became obvious that the service provided matched not only our best expectations in terms of quality and price but also our ambition of providing a 'home from home' for clients who would appreciate our cottage... The concerns we initially had about letting our home have been very largely mitigated by the knowledge that the process is in the hands of a professional and demonstrably competent organisation.
Everyone is helpful & polite no problem is too big or small to ask for your advice, I never worry about ringing your helpful staff to ask questions.
You provide excellent customer service, efficiently following up on any enquiry...
2012 was our first year marketing Birdsong Cottage and I am very very pleased with the number of bookings we received through WWHC. The cottage did not go onto your website until the 12th of June, despite the very late start we had 8 bookings including 4 in the peak weeks of July / August. All your staff are without exception helpful and courteous and it is a pleasure to do business with you.
We have always received excellent service from WWHC. Someone is always available either by email or phone and unfailingly polite and helpful. We feel that we are personally known and treated as individuals.
Advertising our property with you has been the best move we could have made. Everyone at WWHC has been extremely professional, efficient and friendly.
...in my experience all the staff at West Wales Holiday Cottages are extremely helpful and professional. The quality of service and flexibility you provide for cottage owners is excellent.
Am well pleased with the package that you provide, simple, efficient and a helpful friendly team.
We would like to say how happy we are with the service that we have received from everybody at West Wales Holiday Cottages. We have been happy with the level of bookings we have received and have never considered looking elsewhere for our bookings.
I never fail to be impressed by the helpfulness and efficiency of the team at WWHC. They are always smiling on the end of the phone and a pleasure to deal with. I like their attention to constantly improving their offering both to cottage owners and visitors through improvements to the website and services available.
Thank you for providing us with excellent customer service, booking requests always straightforward to understand and all the details clearly presented to make contact easier for us... quite simply - You are the Best.
WWHC have proved to be a great asset in marketing our holiday cottage. Their service is not only speedy and efficient but also helpful and friendly both to us as owners and, from feedback we've received, to the guests who book through them. They are receptive to any questions we may have and we value them being there to offer us their industry and market expertise.
I have recommended W.W.Holiday Cottages several times to owners in my area who I know feel the same way about the service we receive.
The customer service from an owner's point of view is excellent from the team at West Wales Holiday Cottages... We are delighted with the service we receive.
I am a very satisfied customer in the knowledge that even in these financially straightened times WWHC continues to find clients for my property. The personal service by e-mail and telephone continually updating me is exactly what I want.
Customer service is excellent, queries are answered promptly and accurately, and all responses, whether by telephone or email are friendly and courteous.
WWHC staff are always willing and happy to help with any query I may have and they are all very knowledgeable on the holiday cottage industry.
[The benefits of your service is mainly] the bookings we receive, but also that we benefit from your expertise and use of advertising to get those bookings, which we wouldn't be able to do on our own.
The customer service is excellent, enquiries are dealt with quickly and efficiently.
You do provide an excellent service, which is personal quick and efficient. We were very happy with the bookings we made last year with your help and hope we can achieve the same if not better this year.
I have found your service to date faultless, and we were thrilled to receive our first booking within weeks of being advertised. All correspondence has been quick, keep up the good work!!!
We have been very pleased with the service. You have even rung with queries when last minute enquiries have been made and have got us more bookings than we expected, having had no new enquiries from our usual adverts in the last two years. We now no longer bother to advertise anywhere else.
Although I have not been with your organisation all that long, I have found you to be very efficient, helpful, and always looking for ways to help increase holiday lettings. Your online advertising is excellent, easy to find for both owners and prospective clients. In my case I am not very adept in the use of or enjoy the internet, and your helpful nudge here and there has been very beneficial. You're a great team.
Just a quick note to thank you for the wonderful service that you provided in 2012. It was our first full year as an "owner" and we were thrilled with the high number of bookings that you provided.
Thank you very much for the work you put in for me to receive all these bookings.
Thank you all for your support and assistance in making our first season a great success! Looking forward to working with you all in 2013 and beyond.
Thanks for everything over the year - you have, as always, been brilliant.
We are so pleased we chose your company and are very happy with the service it provides.
Just to say that I have found you all very helpful whenever I have any queries. I enjoy doing the holiday lets and I feel reassured that I have a "professional team" in the background !!
Appreciate your help and support over the years, you are a fantastic agency that I will highly recommend.
We are very pleased with our decision to change to WWHC. It was the best decision. The transition was seamless, management style and process an enormous improvement. Thank you all.
I am very happy with the bookings I have received through you, and in fact intend to change to having you as sole agent in December!
First I must thank you for your helpful, professional, and efficient handling of this years bookings. After some fourteen years of [another agency], you are like a breath of fresh air, and my only regret is that we didn't move sooner, only a misguided sense of loyalty holding us back.
Great to see the bookings coming in after less than a week on your website!
6 bookings - very excited. Thanks for all of your help. I've been speaking to some of my neighbours and everyone's been loving WWHC.
[My listing] looks lovely! And a booking already! Many thanks for all your help and such a fast, professional and personal service.
I would like to say how pleased I am with your company. I have tried several others but yours brings in many more bookings than any of the others
Many thanks for your work so far, we have been really really happy with the service and the level of interest and bookings we have already had. I will have no hesitation in recommending you to others going forward.
We turned to West Wales Holiday Cottages following two years of reduced bookings after letting our cottages for 15 years. The number of bookings we've had from you in the first 3 months has just been amazing! I've looked back over our records and we've never before had so many autumn/winter bookings. I think your system is fantastic - well done you!
You're currently outbooking our old site by 8 weeks to 4 so well done. Wish I'd had the courage of my convictions now and just used you - but we will have to do that next year now.
You and your amazing team have proved that tourism in this area is still alive and well in these testing times. Three excellent seasons with you. What more could anyone ask?
Very pleased with WWHC website ... Many more bookings this year than before.
...since we have joined you our small business has really taken off, far in excess of our expectations, we cannot fault your services and are always pleased that if we have any problems or queries you are always available to help us out...
We advertise our cottage in five different places, but we can honestly say that we get more bookings through WWHC than every other site put together.
The response to enquiries is brilliant and all of the team could not be more helpful. Thanks West Wales Holiday Cottages!
We have just done an analysis of enquiries and bookings for the two years that we have been letting our property. In terms of bookings, West Wales has given us the most.
A friend introduced me to West Wales Holiday Cottages and I would never have any hesitation in recommending their services to anyone who needs help promoting their bookings. The service is excellent, caring, helpful and encouraging owners to keep in touch with up to date photographs or information. I have nothing but praise for the service.
...we were advised by another cottage owner to use West Wales Holiday Cottages and it has definitely been worthwhile for us as it has increased our bookings this year, so thank you for that. The advertising is excellent and website easy to use, it is also easy for us to add our own bookings through the owner login. It is always on the first page of google which is a good thing. I would and have definitely recommend you to others as I believe you supply an excellent service.
Email and telephone enquiries by both ourselves and holiday makers are answered promptly, professionally and courteously. The website is very user friendly for both holidaymakers and cottage owners and is prominent in any searches. We would happily recommend your agency to other holiday home owners.
I'm really pleased with the efficiency with which the office always get back to me, I'm confident that if I email you I'll get a prompt reply. The website is really good, very easy to use. I would definitely recommend West Wales Holiday Cottages to a friend.
Responsive, long working hours, general availability and acting quickly to deal with our queries. Would have no hesitation in recommending you guys!
I find you very effective and my main source of bookings - delivers to my expectations - very satisfied. Have recommended you to several friends who are now with you.
...we are impressed with how you run the business... I would certainly recommend west Wales holiday cottages to anyone I knew who was thinking of holiday cottage letting, it has a good Internet presence , usually on the first page of a search.
We are extremely happy with the service we receive from West Wales Holiday Cottages. The online booking service is very efficient and the website has generated bookings and enquiries which have exceeded our initial expectations. In addition, there is always a friendly and helpful voice at the end of the phone to deal with any guest requests, which in high season is very important. I wouldn't hesitate to recommend their service to other holiday cottage owners as I believe they go the extra mile in securing those all important bookings.
To me the most important thing is the excellent service I get on the phone, all the people have a very pleasant telephone manner and are very efficient. I prefer you to my previous agents because they charged very high commission rates and had a high turnover of staff; with West Wales Holiday Cottages the commission rates are fair and the staff don't change. I find the website good and easy to use and was very pleased with the virtual tour you arranged. I would recommend your service because of the low commission rate, good service and good bookings.
The system is simple and user friendly for the owner. I have had very helpful advice and support, both when starting up and when up and running. I like to be able to speak to the staff in the office for advice first hand and feel the personal touch has helped enormously.
I have been very pleased with your service. All the staff I speak to have always been very helpful and any queries I have had have been dealt with efficiently and promptly. My bookings have been excellent since my association with you .I have recommended you to others who have set up self catering businesses in the area.
Your web site could not be better, giving prospective clients all the informatiion and photos etc. that they could possibly need to make their choice of holiday home. I would definitely recommend West Wales Holiday Cottages to a friend - and in fact I have on several occasions.
We are really impressed with the service you give. Every time we have had dealings with you, we have felt you have given us the time & consideration we need, & not fobbed us off. We are also v pleased with the website & recent changes improve it even more. We would definitely recommend your service to others.
I think your service is excellent and haven't bothered to advertise with any other agent. I have already recommended you to another cottage owner who I see is now listed.
West Wales Holiday Cottages have provided us with the perfect solution when we wanted to rent out our holiday cottage in Pembrokeshire. The service is extremely reasonably priced (particularly compared with other cottage rental companies!) and is friendly and accessible yet at the same time highly professional. We like the fact that we can rent out the property to friends and family ourselves yet the website provides us with an excellent shop window to get online bookings. Sending a text as well as an email to let us know a booking has been taken is a great idea and means we always keep right up to date with our bookings.
I just wanted to thank everyone at 'West Wales Holiday Cottages'. Since working with you, I really can't fault the attention, service and support I have been given. You have built a great company, which does exactly what a holiday cottage owner needs, and at a very fair and reasonable price for your service. Whenever I've rang up, everyone has been so kind, friendly and helpful, always willing to do whatever they can to encourage me in my venture. I really can't fault you, a very big thanks to you all for your hard work and attentions.
Many thanks for your help. It makes such a difference having such a reliable team in place.
We are very pleased with the service and the website, it is very user friendly. We have recommended you to many people.
The marketing of our cottages by West Wales Holiday Cottages and resulting bookings has helped us tremendously this season and we thank you. Everyone in administration is a joy to deal with making the whole experience a very pleasant one. The website for the owners is very easy and straightforward to update and maintain, making others look very difficult and cumbersome.
I am really pleased with the bookings generated by West Wales!
Please accept my congratulations to you and the team at WWHC - I've received 3 bookings and only been with you a couple of weeks!! Fantastic, better than my previuous agency managed in months!!!
I am amazed at how many enquiries we are getting through you, and now a couple of bookings, I am always answering emails!
I would like to take this opportunity to thank you very much for your services,we have been extremely happy with your professional approach and the help you have given us.
We joined the West Wales Holiday Cottages website in May of last year. It was a new experience for us but we were well supported in producing written information and photos of the cottage. We were very happy with the 11 bookings that were generated for that summer and autumn. This year it is only the start of March and we have already got 14 bookings for the spring and summer.